It sure is. Our website is built on the Shopify secure platform. All of your personal information is locked down tight. So not even our staff get to see your payment details. We also provide PayPal & Amazon Payment services.
2. How quickly do you respond to email queries?
We answer all email within one business days.
3. Where are you based?
Our main Operations & Support are carried in United States accompanied by our Manufacturers and Warehouses around the world.
1. What type of payments do you accept?
We accept PayPal and credit/debit cards (Visa, Mastercard, American Express, Discover).
AFTER YOU PLACE AN ORDER
A. Order Status
1. What does it mean: order status "Unfulfilled"?
Your order is being processed and the order's tracking number is pending. We usually fulfill the orders and send our customers the tracking number when the order's tracking number is submitted to the Postal System, which takes 5-7 days after the order is already shipped.
2. What does it mean: order status "Fulfilled"?
That means your order is being shipped.
3. It's been too long, where is my order?
Please check your order's tracking for more information. If the problem remains please email us: support@SculptingSecrets.com
B. Order Tracking
1. How do I track my order?
We provide the order's tracking code 2-3 days after you place an order. You can track your order here
2. My tracking code says “pending” or “no information available at the moment”.
Sometimes the first tracking results appear 5-10 business days after you receive the order's tracking number. If the problem remains for more than 10 business days, please contact us: firstname.lastname@example.org
3. My tracking code says “expired”
Please contact us: support@SculptingSecrets.comand we will quickly solve this issue.
4. How do I stay updated about my order tracking?
We use After Ship tracking system to track our customers orders, so whenever the tracking information is updated, you should receive an email.
B. I want to change or cancel my order
1. I ordered something, but I want to cancel
You must contact us within 1 business day of placing the order to arrange an order change. You can do this by emailing support@SculptingSecrets.comwith your order number as the subject.
2. I ordered something, but want to change the item color or size.
You must contact us within 1 business day of placing the order to arrange an order change. You can do this by emailing support@SculptingSecrets.comwith your new color or size option.
AFTER YOU RECEIVE AN ORDER
A. I want to change or return my order
1. My order arrived, but I want to return it.
Please contact us within 7 days of receiving your item at support@SculptingSecrets.com in order to qualify for a return.*Postage costs will be at your expense
2. I ordered something, but want to change the delivery address
You must contact us within 1 business day of placing the order to arrange an order change. You can do this by emailing support@SculptingSecrets.comwith your new delivery address.
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